Shipping Policy
Order Processing
All orders at Maison Dyanae are processed within 2–3 business days. Please note that we do not ship orders on weekends or holidays. During peak seasons or sales, processing may take slightly longer, and we appreciate your patience.
Domestic Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Standard Shipping (Peninsular) | 4–7 Business Days | Free Shipping |
| Standard Shipping (East Malaysia) | 5–8 Business Days | Free Shipping |
International Shipping
Please be aware that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Maison Dyanae is not responsible for these charges if they are applied; they are your responsibility as the customer.
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| International Shipping | 7–15 Business Days | Subject to destination country import duties and taxes |
Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Damages & Issues
Maison Dyanae is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Contact Us
For questions regarding your order:
- Email: general@shogimecreations.com
- Phone: +60 19-489 1725
- Legal Entity: Maison Dyanae is a brand owned and operated by SHOGIME CREATIONS SDN. BHD. (202501010762).